Your engineer is on the phone. The machine's history is three screens away.

An AI listens in on the service call and puts what they need in front of them — while they are still talking.

MachineCAT 320D

SerialCAT0320DKPAB01234

Warrantyexpired 2024-06

Last jobhydraulic leak, boom cylinder

Caller said"…losing pressure when we lift"

What it does

Joins the call as a silent extension. Your engineer presses nothing and swaps no headset. Your phone system signals an incoming call; the system listens.
Live transcript, with the caller and the engineer on separate channels.
Pulls out the facts as they are said — serial number, machine type, symptom, location. Not a summary afterwards: a state on screen that keeps up with the conversation.
Suggests what to ask next, and what that symptom usually points to.
Searches your documentation — service manuals, fault codes, parts lists. Your engineer starts the search; the system does not act on its own.
Brings up ERP data during the call. From the serial number: machine history, warranty status, previous job sheets.
Plays the call back afterwards, for training and for the calls that turn into arguments.

What it does not do

This list matters as much as the one above. What we do not write down, you will assume — and that argument is expensive after the quote.

It never speaks to your customer. It does not take calls, does not answer, and is never heard on the line. It listens, and it writes to your engineer.
It does not decide. No search of its own, no job sheet opened, no part ordered. Every step is approved by a person.
It is not a phone system. It connects to the one you have. If you don't have a digital exchange, we can sort that out — but that is part of the build, not the product.
It is not an ERP. It reads from yours. It stores nothing in its place and writes nothing into it.
It is not a perfect transcript. On a noisy line and with spelled-out serial numbers it gets things wrong: our measured word error rate is 29.5% at the best settings.

We say that last number before you ask. The system is an assistant, not a record. Your engineer sees what it writes and corrects it. Anyone who is told a speech system is "perfect" already knows it isn't.

Who it is for

Companies where someone answers service calls about machines: a service desk, several technicians, and more than a couple of calls a day.

It is not for the one-man operation — there is nobody to help mid-call.

What we are not replacing

Your engineers know their job. What they do not know off the top of their head is the history of that particular machine and what the manual says — and that is exactly what they cannot look up while talking.

We are not replacing expertise. We are taking the search time out of it.

How it starts

A demo. We show it running on a real call, on our own system. Fifteen minutes.
A survey. Which ERP, which phone system, what it needs to know at your company. This is what the quote is based on.
The quote, after the survey. The price depends on how many systems have to be joined up, which is why there is no price list on this page.

There is no free tier and no trial period. Every minute the system listens costs us money, so a free tier would not be forgone profit but a real bill. The demo is how you try it.

See it on a real call

Tell us what your service desk looks like, and we will show you the system running. Fifteen minutes, no preparation needed on your side.

Or write to info@weboptim.hu — a person reads it, and answers within one working day.